I have not received my Order

If you purchased the Digital Download of your picture, please login to your account to download your photo. The Digital Download of your image will be ready to be downloaded as soon as you purchase it. Learn more about downloading your Digital Image Here [link]

Please note that processing time is not included in estimated ship times.  Ex. if you choose overnight delivery the product will ship overnight AFTER it has been processed which may take up to 48 to 72 hrs during peak times.

Depending on your shipping method selection (Economy, Express, 2nd Day, Overnight), your order could take anywhere from 4-10 business days to arrive. You will receive 1 or more shipping notifications (some items may ship separately due to processing time) via email when all of your order items have shipped.

Your shipping notification email will contain a tracking number (except for orders shipped Economy) along with a link to the appropriate carrier's website. You may go to the carrier's website and enter the tracking number to monitor your order's delivery status. To see your order notifications online login to your account, select Order History from the Account dropdown menu. 

If it has been longer than 14 business days since order completion, please Contact Us.





Related articles: 

What is your order processing time?

Shipping/Delivery: cost and ship times

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