Make sure that 48 hours have elapsed since your photo(s) was taken to ensure that the photo has been posted to the website. Make sure you are correctly typing your 12 digit SecureCode™ (located on the reverse side of the photo sleeve given to you with your photo in the Bass Pro or Cabela’s Store) into the photo retrieval website. If you still cannot locate your photo, please click on the Contact Us button and then complete and submit the help form.