FREE VIDEO CARD: I never received the email with my download

When you provide an email address at the store, you will receive a FREE Digital Greeting Card Video (select events) that features a fun animation and your picture. 

The FREE Digital Greeting Card Video must be created and rendered.  Due to the large volume of requests this process can take 48 to 72 HRS before you will receive the email in most cases. 

Digital Download purchases made in store or online will NOT be sent to you via Email.  To retrieve your Digital Download you must go to or and select the event you attended.

If you have already claimed your photo: Either enter the 12-digit SecureCode™ or click the Login button to login to your account.

If you have not claimed your photo: enter the 12-digit SecureCode™ found on the back of your photo sleeve.

Once logged in, you can click on the “Download” button found underneath your image. A dialog box will appear and you can select where on your device you would like to save it.



Related articles: 

How to download the JPG (JPEG) version of your photo

What is/Where is my SecureCode™?

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