PHOTO SUPPORT

PHOTO RETRIEVAL WEBSITE NAVIGATION

• The photo pick-up button on www.basspro.com/photo or www.cabelas.com/photo is not working
• How do I remove the ‘Bass Pro’ or 'Cabela's' watermark on my photo?
• I already purchased my Digital Image at Bass Pro or Cabela’s Store
• How do I download my digital image from the website?

LOCATING YOUR PHOTO ONLINE

• What is/Where is my SecureCode™?
• I don’t have a SecureCode™ or I lost my Securecode™
• The Photo Online is not my photo
• SecureCode™ not working, returning error message
• If your photo was taken in 2018
• How to recover pictures that were taken between 2012 - 2015

See all 10 articles

RECEIVING YOUR FREE VIDEO CARD

• What is the FREE Video Card?

DIGITAL DOWNLOAD

• How to download the JPG (JPEG) version of your photo
• FREE VIDEO CARD: I never received the email with my download
• Digital Release
• Can I download the digital Image multiple times?
• Quality of the Digital Download

PURCHASING PRINTS IN A BASS PRO OR CABELA'S RETAIL STORE

• How do I order prints in the Bass Pro or Cabela's store?
• Already had a photo taken?

PURCHASING PACKAGES AND PRODUCTS ONLINE

• How long will my photo be available to be purchased?
• How do I purchase Products and Packages online?
• How do I pay for my online purchase?
• What form of payment do you accept?

ALL ABOUT YOUR ONLINE ORDER

• What/Where is my Order Confirmation Number?
• What is your order processing time?
• Shipping/Delivery: cost and ship times
• How do I track my Package/Order?
• I have not received my Order

RETURNS AND EXCHANGES

• Returns/Exchanges

CREDIT CARD AND BILLING

• I have been charged for a product/package that I did not order
• I have not received a credit for order issue as indicated on my support ticket
• I have been charged more than once for my order
• The Website is not accepting my Credit Card information

PRIVACY

• Is the information I am giving to you secure?
• Who can see my photos after they have been posted online?