Submit a request

Please describe the issue you are experiencing in detail (the more information we receive upfront the faster we can assist you and resolve your issue)

Please select the store you visited.

Please enter primary phone number

Enter the city your photo was taken/location of the store

Enter the State or Province where your photo was taken

The code is located on the back of the card given to when your photo was taken). If you have lost your SecureCode (R) then please type LOST CODE in the field. If you did not receive a SecureCode (R) please list N/A.

To be able to help we will need the day you visited the store for your photo.

Enter the approximate time of day your photo was taken (e.g. 1:00-1:30pm)

How many people were in your photo? If unknown put N/A.

Age of everyone in your photo. If a large group or team please provide general age ranges.

Please provide a detailed description of your photo. Include the gender, hair color and length, glasses or accessories, facial hair, clothing and anything else that helps us locate your photo quickly. For competition events please include uniform description, routine # and team name if applicable.


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